The rules of marketing have changed.
Inbound marketing focuses on creating quality content that pulls people toward your company and product, where they naturally want to be. By aligning the content you publish with your customer’s interests, you naturally attract inbound traffic that you can then convert, close and delight over time.
The Flywheel
Instead of the traditional funnel model, we use a flywheel model that allows you to use the momentum of your satisfied customers to increase referrals and repeat sales.
Our methodology focuses on building a flywheel that attracts, engages, and delights — creating an inbound business that puts customers first. By adopting the inbound methodology, all of your teams are aligned, so they can attract, engage, and delight-- together. It's all about applying more force (where it's needed) and reducing friction to your flywheel and providing an incredible experience throughout the entire customer journey.
Inbound Strategy: Attract
Reaching your target audience all begins with content. Blog posts, content offers, and social media are examples that all provide value to your potential customer.
Inbound marketing takes your overall marketing strategy to a deeper level-- connecting with your audience through quality content, optimizing it with an SEO strategy (content structure, keywords/phrases, the challenges you solve for your customers, etc.).
A well structured strategy will allow your content and information to organically appear in the search results for people who are looking for this information (also known as your target audience-- or the right customers for your business).
Inbound Strategy: Engage
When using inbound to engage your audience, make certain you're connecting with leads and customers in a way that is encouraging them to build a lasting relationship with you.
Keep touch with the people you're most focused on in the way they prefer-- through email, bots, live chat, or messaging apps. Use the conversion tools — CTAs, forms, and lead flows — to capture the information of prospects visiting your site. Use all the prospect and customer information in a CRM to personalize the website experience using smart content, and the entire buyer’s journey using email and workflows. Create brand loyalty by targeting specific audiences with your social content or ads.
Inbound Strategy: Delight
Create happy, satisfied, and supported customers-- long after they make their first purchase. These strategies involve your team members becoming advisors and experts who assist customers at any point in time.
An example of a way to delight customers as part of your inbound strategy is to include thoughtful, well-timed chat bots and surveys to support, assist, and request feedback from customers.
How inbound works
Content Strategy
Websites
Social Media
Search Engine Optimization
Calls to Action
Landing Pages
Nurturing Campaigns
Analytics
CRM
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